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Privacy Policy

Your privacy is important.

TNT Novelty Printing is committed to protecting the privacy of your personal information. This Privacy Policy (“Policy”) explains how we collect, use and disclose information about our customers. It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.

“We”, “us”, and “our” means TNT Novelty Printing.

Our Approach to Handling Data

At TNT Novelty Printing, we collect and use data, including personal information, for a range of reasons. In handling data we will comply with all relevant laws, but we also want to ensure that we meet the following expectations:

Improve the customer experience – We will use customer data responsibly to improve the customer experience and deliver more relevant products, services and offers

Be transparent – We will clearly explain how we collect and use customer data

Make it simple and easy – We will minimise disruption to the customer shopping experience by making it simple and easy to provide consent

Collection of personal information

  1. The types of information that we collect about you could include:
  • contact details, including home/business addresses, email addresses and telephone numbers;
  • details about purchases, product or service preferences, transaction history and current or pending transactions, browsing and marketing interactions
  • digital information, such as cookies (which are small data files transferred onto devices when a website or apps are accessed), tags and pixels (which ’tag’ devices), device type and software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website/app, data entered, and user activity such as links clicked, app installations, app launches, adding items to a basket, adding items to a wish list, browsing habits within our website or apps and other information as allowed in your device permissions;
  • payment information where you have paid by credit card, debit card,
  • information provided in surveys, feedback, complaints or commentary;

We will usually collect personal information about you directly from you.

Often you can deal with us anonymously or by using a pseudonym, but in this situation we may not be able to provide you with the full range of services available. For example, we will not be able to deliver products to you if you do not provide us with address details for the delivery.

  1. The main ways we collect personal information are:
  • during your order or purchase of products from us;
  • when you contact us, including making an inquiry, making a complaint or providing feedback, seeking a refund
  • if you access our website, including by the use of cookies, tags and pixels, which may track what you view on our website or apps and also other websites/apps that you visit. Cookies, tags and pixels may also come from third party services (such as Google and Facebook) for the purpose of collecting data to enable website or app performance measurement and personalised advertising;
  • if you interact with us via social media platforms;
  • if you subscribe to any of our publications (including any mailing lists) or subscriptions or use any of our apps;
  • if you participate in any competition or promotion that we conduct;
  • from publicly available sources, including from Australian Government agencies, internet search platforms and social media platforms such as Facebook;
  • from any person authorised to act on your behalf or authorised to provide your personal information to us;
  • from anyone sharing information with us for loss prevention and/or law enforcement purposes; and

Use and Disclosure of Personal Information

  1. We use and disclose your personal information in connection with carrying on our business.
  2. We may use your personal information to:
  • sell, deliver, administer, improve and personalise our products and services;
  • administer our website and personalise your experience on them;
  • provide advice regarding our products and services to you;
  • process payments;
  • manage our stores, supply arrangements and inventory;
  • consider feedback and remedy complaints that you may make to us, communicate with you and operate our customer service;
  • provide refunds and exchanges;
  • promote and advertise our products and services (e.g. by including your feedback in our advertising) and to undertake competitions and events;
  • personalise advertising and content displayed to you (including the layout and content of our website/app, and advertisements displayed to you on or via third party websites, apps or platforms such as Facebook);
  • monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis, or seeking feedback from customers;
  • undertake database compilation and management, data processing, data analysis and matching, market research or trend analysis to better understand our customers’ preferences, personalise websites/apps and (where you have consented to receiving offers or direct marketing) to offer products or provide services of greater interest to you or engage in direct marketing;
  • to derive insights about you in order to better understand your preferences and interests, personalise your experience, enhance the products and services you receive, and to tell you about products and services that may be of interest to you.
  • to monitor and measure the use of our websites or apps, including web-based referral channels, data entered and digital behaviour such as links clicked;
  • to assist us in administering our policies,
  • in the case of inferred characteristics produced through data analysis, for improving products and service offerings;
  • to maintain and update our records; and for purposes related to any of the above or which are disclosed to you at the time the relevant personal information is collected.
  1. We work with a number of third parties in carrying on our business and may disclose your personal information to:
  • marketing, advertising and promotions services providers and event organisers in connection with our marketing, advertising and events;
  • third party platforms who display advertising or content (including personalised advertising) based on your personal information or preferences (including social media platforms such as Facebook);
  • third parties who provide services to us in connection with our business operations, including data monitoring, data analysis and data matching activities, monitoring trends in customer preferences or transactions and the operation and maintenance of our website/apps;
  • our professional advisers to enable them to provide services to us;
  • law enforcement agencies, government agencies or other third parties, where required under or authorised by law;
  • other persons notified to you at the time the relevant personal information is collected; and
  • in special circumstances – for example, if we were to sell our business or part of our business, your information may be disclosed to potential purchasers and their advisers as part of that process;
  • from time to time we may provide aggregated and de-identified information to other business partners for various purposes.

Marketing, Advertising and Customer Insights

  1. From time to time, we may also use and disclose the personal information we collect about you to contact you or send you direct marketing and personalised communications, to personalise the appearance of our website and apps to you, to invite you to complete a product review, to send you targeted and personalised news, offers and promotions of our products and services and provide targeted advertising content to you (including through third party websites, apps and social media platforms such as Facebook).
  2. Generally, we will provide direct marketing and personalised communications to you where you have requested or consented to receiving them. If you do not wish to receive direct marketing or personalised communications you can opt-out by contacting us at the address listed below, by using the unsubscribe link or opt out details provided in the direct marketing communication or in the case of online advertising by changing your browser options in the digital platforms you use such as Google or Facebook.
  3. The third parties who assist us in marketing and advertising to you or the device you use may use cookies, pixels or tags, to obtain information about your preferences when you access online platforms, apps or websites other than our website/apps. Your preferences collected in this manner may be disclosed to us. You can manage your preferences regarding targeted online advertising directly through the digital platforms you use, such as Google or Facebook.

Working with Google to Improve Online Shopping Experience Across Devices

  1. If you are signed into your Google account when you use TNT Novelty Printing, then Google may also combine data from your Google account with data about your use of TNT Novelty Printing, to help identify you to be shown relevant TNT Novelty Printing advertising online, across your devices. This is done using a Google service called Remarketing with Google Analytics, which links Google Analytics cookies with Google advertising cookies (set by Google). Google Analytics helps website owners measure how users interact with website content. For more information:

Security and Storage

  1. TNT Novelty Printing will take reasonable steps to protect the security of your personal information that we hold. We have security measures in place to protect personal information under our control from misuse, interference, loss, unauthorised access, modification or disclosure.

Accessing and Correcting your Information and Questions

  1. You can request access to your personal information, or request that your information be corrected, by contacting us at the address below.
  2. If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at the email address below. We may need to contact you for further details.

How to Contact TNT Novelty Printing

Email sales@tntnoveltyprinting.com

Or send a letter to;

21/37 Mawarra Street, Surfers Paradise, Q, 4217

Changes to this Policy

  1. TNT Novelty Printing may update this Policy from time to time. We may let you know of significant changes to this Policy by posting a notification on our website. The current version of this Policy was last updated in February 2023.